Privacy Policy for Comverse by Ginkgo Retail
We operate as a progressive e-commerce platform that powers businesses with advanced modules, integrations, and global scalability. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our platform, services, and website (www.comverseglobal.com) or integrated Comverse domains.
By using Comverse by Ginkgo Retail, you agree to the practices described in this Privacy Policy.
Information We Collect and Use
We want to make sure that our modules work at their best for you. To provide a seamless experience and efficient service, we may ask for the following information:
- Business Information: Store details, vendor/seller account details, and related preferences.
- Transaction Data: Payment details, currency settings, loyalty points, and order records.
- Technical Information: Device type, IP address, browser version, log data, and location-based settings for regional pricing.
- Platform Usage Data: Interactions with our modules such as OMS, CRM, Digital Wallet, Multi-Vendor Management, and integration tools.
- Demo Bookings: Customers’ personal information (e.g., name, email address, and contact number) when booking a demo.
This information is used to:
- Deliver and improve our e-commerce services.
- Support integrations, vendor management, and global store functionality.
- Enable features like loyalty programs, digital wallet, multi-currency management, and real-time reporting.
- Ensure secure payments and fraud prevention.
Log Data
When you access Comverse, our servers automatically record information (“Log Data”), including your device’s IP address, browser type, operating system, pages visited, and timestamps. This helps us monitor platform performance, resolve technical issues, and enhance the overall user experience.
Cookies
We use cookies and similar technologies to:
- Remember user preferences across storefronts.
- Enable secure login and vendor sessions.
- Improve checkout flow, cart recovery, and loyalty program usage.
You can manage cookie settings in your browser. However, disabling cookies may affect access to certain features of Comverse.
Service Providers and Third-Party Integrations
Comverse integrates with various third-party tools, for example:
- Payment Gateways for multi-currency processing.
- Logistics providers for order fulfillment and delivery tracking.
- Analytics Tools for performance monitoring and reporting.
These third parties may have access to certain personal or business information, but are strictly bound to use it only to perform services on our behalf.
Security
We prioritize the protection of your personal and business data. While we implement industry-standard security measures (encryption, secure payment gateways, role-based access), no system is 100% immune. We encourage you to use strong passwords and safeguard your login credentials.
Global Data Handling
As Comverse supports multi-location inventory, global store management, and international payments, your data may be transferred and processed across different regions. We ensure compliance with applicable data protection regulations in these jurisdictions.
Children’s Privacy
Our platform is designed for businesses and is not intended for individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us for immediate removal.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our platform, modules, or integrations. Updated versions will be posted on this page with the effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data on Comverse by Ginkgo Retail, you may contact us at:
- Call/WhatsApp